1) What is Sorrento on Boat?
Sorrento on Boat is a luxury yacht rental and charter specialized in private day and overnight boat excursions off Sorrento, the Amalfi Coast, Capri, Ischia, and the Bay of Naples.
2) How can I purchase your services?
Book through sorrentoonboat.com directly on line with Visa or Mastercard. For those need additional information, please do not hesitate to email or call us. Our call center is available from 9:30am to 8:00pm, Monday to Saturday
3) Is my credit card data protected?
Sorrento on Boat uses the safety standards offered by the 128-bit SSL encryption technique system, supported by the most common browser versions. The 128-bit SSL encryption technique system codifies your personal information, for example as your password, your address and telephone number or your credit card number, making them available only to you and to the sorrentoonboat.com travel agent, that will assist you to plan the service you need. Thanks to this technique encryption system, purchasing online is as safe as making purchases over the phone.
4) How can I be sure my transfers are confirmed?
After you have completed your booking on sorrentoonboat.com.com, a confirmation e-mail will be automatically sent to the address you provided during the reservation process.
This e-mail includes a printable attachment “e-Voucher” with all the details of the services purchased, it ensures the proof of purchase and contains all the information you need for the reserved activity.
5) I have not received my e-Voucher.
In case any error occurs during the reservation process and you do not receive our e-Voucher attached to the confirmation e-mail, please send a message to our sorrentoonboat.com customer care team as soon as possible. You will be contacted as quickly as possible.
6) Where do I find the meeting point?
We arrange the pick-up and drop-off directly from your hotel or other accommodation.
7) How can I identify the vehicle or driver waiting for me?
Our driver will be holding a sign with the name you provided when you made the reservation.
8) What can I do if I still do not locate the vehicle or driver ?
Please call the emergency number listed on your e-voucher and customer staff will take care of your issue.
9) What is an average waiting time for a transfer from the airport?
The driver will usually by at pick-up point 10 – 15 minutes before the agreed time.
10) Which brand of vehicle will be provided for my transfer?
Sorrento on Boat selects exclusively loyal and qualified suppliers who are leaders in transfer services, so all vehicles are well-known brands and newly registered. In any case the brands may vary depending on the supplier.
11) I forgot something in the boat, how can I recover it?
Please immediately contact our customer services team, and they will endeavor to send you the items left on board.
12) What happens in case I miss my activity?
If for any reason you do not appear at the agreed meeting point, we are sorry but you will be charged a 100% of cancellation fee, with no refund.
13) What if I want to cancel due to inclement weather?
To avoid unpleasant and unexpected fees, prior to cancelling a service due to bad weather, it is strongly recommended to contact Sorrento on Boat. If the service is impracticable, Sorrento on Boat will refund the total amount of the tour.
